How much will the move cost? The cost of your move is based on the volume of the items that are to be moved and the distance that will be traveling as well as the time it will take to pack, load and deliver your consignment and the amount of labour required. The quotation outlines all the services needed for your move and their costs.
Will the quoted cost be guaranteed? We guarantee the estimates when we have all the necessary information to do so. For this reason, and to avoid complications at a later date, please be sure to point out everything that is to be moved. This includes all items in storage areas inside and outside of the house or anything being picked up from other locations, such as cottages or storage areas away from home.
What method of payment is required? If your employer is to be billed for the move, make arrangements well in advance with both your company and Highland Movers. This will help to avoid delays when your shipment is delivered.
If you are paying for the move, Highland offers many payment options: Cash, Bank Guaranteed Cheque, MasterCard, Visa, American Express, bank draft/money order. Credit card payments must be made in advance of Collection. As well, the driver cannot load a C.O.C consignment until payment has been received.
What is C.O.C.? This is when payment is required at the time of collection.
What is the Quotation Agreement/Acceptance? This is the contract between Highland Movers and the customer; it also acts as an acknowledgement of the terms & conditions. It is important to understand everything on the quotation agreement before you sign it.
What is Expedited Service? This is an agreement to transport goods by a set date in exchange for a higher rate.
What is guaranteed pickup and delivery service? Guaranteed pickup or delivery is a premium service whereby dates of service are guaranteed, with us providing reimbursement for delays. This type of service is often subject to minimum weight requirements.
What are additional services? Services such as packing, appliance servicing, unpacking, or stair carries that are needed due to either your request or building regulations may result in additional charges.
What are line haul charges? This is the basic method of billing for long distance service. Line haul charges are calculated by mileage and the weight of your shipment. Line haul charges may not include fees for charges such as the ones noted above in "additional charges".
What are long carry charges? An additional charge incurred when articles must be carried an excessive distance to the moving vehicle and vice versa.
What is shuttle service? Shuttle service occurs when a smaller vehicle is used to haul goods to a location that is not accessible to large moving vehicles. Shuttling goods from the pickup point to the vehicle parked outside and vice versa.
What is a stair-carry charge? This is an extra charge for carrying items up or down flights of stairs.
What is S.I.T.? Storage in transit is temporary warehousing of goods pending further transportation.
What is Valuation? The amount your goods are worth. The valuation charge compensates the mover for assuming a greater degree of liability than provided for in the base transportation.
What is warehouse handling? This is an additional charge applicable each time S.I.T. service is provided. This charge compensates the mover for the physical placement and removal of items within the warehouse.
If you have questions that haven't been answered above please contact us and ask to speak with one of our moving consultants or send us an email with your enquiry at email@example.com